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Ransomware Actors Exploit Unpatched SimpleHelp Remote Monitoring and Management to Compromise Utility Billing Software Provider

CVE-2024-57727

June 12, 2025 · CISA Cybersecurity Advisories · Severity: CRITICAL

CISA released this advisory in response to ransomware actors leveraging unpatched SimpleHelp RMM vulnerabilities to compromise customers of a utility billing software provider. The actors likely used CVE-2024-57727, a path traversal vulnerability, for double extortion. CISA urges software vendors and end users to implement the listed mitigations immediately.

Key Takeaways

  • Ransomware actors exploited unpatched SimpleHelp RMM to compromise a utility billing provider.
  • CVE-2024-57727 is a path traversal vulnerability in SimpleHelp versions 5.5.7 and earlier.
  • CISA urges immediate implementation of mitigations to prevent double extortion compromises.
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